Honest Protection
Every order is protected. Both sides.
Buyers get their money held until the device is in their hands and checked. Sellers who describe a device accurately are protected from disputes about faults they disclosed. Both, on every order, with nothing to sign up for.
- Payment held at Stripe
- IMEI checked before listing
- 72 hours to inspect
- Disclosure a seller cannot overstate
If you’re buying
Your money never goes straight to the seller
It is held at Stripe from the moment you pay. The seller cannot touch it while the device is in transit.
72 hours to check it after it arrives
Compare the device against the eight condition fields the seller filled in. Nothing is released to them until you accept, or the window runs out.
Not what was described? The payout freezes
Open a dispute inside that window and the money stays put while we look at it. You are not chasing a seller for a refund.
Stolen and blocked devices are kept out
Every listing is checked against a blacklist before it can go live. A blacklisted device is blocked from publishing at all.
If you’re selling
Describe it accurately and you are protected
The condition fields you filled in are the record, and they lock when the listing publishes. A buyer disputing a fault you disclosed is disputing something they were told.
“I changed my mind” is not a valid dispute
If the device matches every field, that is the end of it. Honest sellers are not expected to absorb buyer’s remorse.
You know the money is there before you ship
The buyer has already paid and the funds are held. You are never shipping on a promise.
You get paid automatically
When the buyer accepts — or their inspection window lapses without a dispute — the transfer to your Stripe account fires on its own.
Why we can promise both at once
Most marketplaces have to pick a side, because a dispute there is one person’s word against another’s and somebody has to lose. Here every listing is described using the same eight fields, chosen from fixed options, and the grade is calculated from them — a seller cannot call a cracked phone mint, because the database refuses to save it.
That turns a disagreement into something checkable. The buyer is protected because the description is binding. The seller is protected because it is binding for them too.
See how grading works →How a dispute is decided
- Step 01
The buyer opens it
Within 72 hours of delivery, with photos and a reason from a fixed list.
- Step 02
The seller answers
They have 72 hours. Their original disclosure is already on file, timestamped from before the sale.
- Step 03
We compare the device to that disclosure
Not to anyone’s expectations. Accurate disclosure means the seller keeps the money; an omitted or misstated field means the buyer is refunded.
What it doesn’t cover
Worth knowing up front, so nothing here is a surprise later:
- Missing the 72-hour window. Once it closes the order completes automatically and the seller is paid.
- A parcel that never arrives or is damaged in transit is a shipping claim, not a disclosure dispute — tracking is required on every order.
- Buyer’s remorse on an accurately described device. That is the seller’s protection.
- Chargebacks filed with your card issuer instead, which run on Stripe’s rules rather than ours.
Protected either way
Buy a device knowing your money is held until you have checked it, or sell the cracked, locked and parts-only stock other marketplaces refuse — knowing an accurate description is the end of the argument.